When 99 Bikes had plans to open retail stores in New Zealand, we approached The Working Party with a project to launch a Shopify site, fully integrated with our ERP, in 2 months. The Working Party overcame a number of challenges and exceeded our expectations of what was possible to achieve in a short period of time. Since launch, the site has performed very well and supported the growth of our New Zealand retail stores during the pandemic. The team at TWP have high standards of work and helped keep our staff accountable to tight deadlines. I admire the way Jess and the project team persisted to find solutions and keep the project on schedule and on budget.

  • Owen McLeod
  • Digital Leader

I engaged The Working Party to build an editorial based website that was a bit different from their usual builds. We wanted the site to have a high-end, luxe magazine feel with a shop function and wow — did they deliver!

After talking with a handful of other agencies, we selected Cal and The Working Party for their expert knowledge, transparency and previous clients along with Shopify Plus, so that we were ready to scale from inception.

The Working Party aligned with our design team to ensure the brand identity and brand guidelines were closely followed to ensure consistency across all platforms and from the onset they took our inspiration and design brief and really brought it to life.

From the initial phone calls to launch day, the team were communicative, professional and accommodating and what was clear from day one with the team was that each person on our account possessed a unique skillset to make entire process fluid, delivered on time and on budget.

We entered into this collaboration with the view of it being a long term one and we couldn’t have chosen a better partner to work with on this project. We look forward to seeing the heights we can take our site to with The Working Party.

  • Jamee Parker
  • Creative Director

We selected The Working Party to redesign our Shopify Plus website after seeing significant business growth and needing to take our website to the next level in both aesthetics and usability. The Working Party was a pleasure to work with. They brought the perfect combination of design and technical skills and delivered a website that ticks all of the boxes on our wishlist. The communication and adherence to timelines delivered a website on time that is both beautiful and functional. We look forward to continuing our relationship with The Working Party and I am confident that they will be an asset to the growth of Active Truth.

  • Stevie Angel
  • Founder

    Our partnership with The Working Party began when we engaged their team to transition our business to the Shopify Plus platform. What was clear from the offset was a business culture that focused equally across Project Management, Creative execution and the clients journey to ensure strong alignment at all times. Their ability to immerse themselves to our strategic and brand requirements allowed a seamless transition into the Shopify Plus platform, that has fast-tracked our businesses growth and operational objectives. As we look into the future, our partnership with The Working Party will remain integral for the continued success of our organisation.

    • Lee Thompson
    • CEO

    Babybee wanted to use the decision to launch internationally as an opportunity to move to Shopify Plus and redesign our existing eCommerce store to address both UX and backend functionality issues.

    The team at The Working Party have taken on the unique challenges of our complex customer journey and worked to short timelines to design a clear, clean and on-brand website that’s helped us to launch our brand into the North American market. Since launch, the site has performed well and has supported the seamless launch into a third international market.

    Thanks to the team for all of your hard work!

    • Maddie Stone
    • Marketing Manager

    Since moving our eCommerce development and eCommerce management over to The Working Party we have been very pleased with their level of expertise and professionalism. No task is too difficult, no idea too crazy. Communication is critical in a partnership like this and TWP correspond with us clearly and effectively (shout out to Jess our account manager who is fantastic to deal with each week). Our online store is our most valuable asset and we are happy to trust The Working Party with this responsibility. Highly recommend for any e-comm brands out there that want to grow and evolve their online store and digital space.

    • David Oosterloo
    • Founder

    After a review of Shopify Plus partners in Australia, we selected The Working Party to partner with on an ambitious project launching sites for our three brands Bates Saddles, Arena Saddles and Wintec Saddles. Each brand had it's own complex requirements and needed a global solution. The Working Party expertly delivered on our vision, creating a multi brand design system, a custom integration with our ERP, Pronto as well as beautiful global sites for the brands. We have been able to switch on eCommerce in all selling regions respecting their various unique set of local requirements. We're very happy with both the initial project, and the post launch support offered though the growth programme—we can't recommend the team at The Working Party highly enough.

    • Erin Kenworthy
    • Head of Marketing at Bates Saddles, Arena Saddles & Wintec Saddles

    Bathware Direct was operating on a Magento platform for years and we decided that the time had come to make improvements to the existing website. We were more than happy to stick with Magento but, after an exhaustive tender process, we saw what The Working Party had to offer and decided to make the change to Shopify Plus. The feedback that we have received from customers is that the website is extremely user friendly now and, from an operational standpoint, we have found it easy to navigate and intuitive. TWP really understand the need to create a seamless customer experience whilst also creating a website that is able to be easily understood and accessed by staff within our business. We required a number of customisations to be made to the website, as sending bathroom products around the country brings some complexities that other ecommerce businesses don’t face, and were so pleased that TWP are solutions driven rather than seeing challenges as roadblocks.

    TWP obviously understand how to build a website but, more than that, they understand customers, business and ecommerce which makes dealing with them a breeze.

    • Alana Stewart
    • General Manager

    The basis of how we do business is aligning on values and in this regard, Cal and his extraordinary team exhibited all the right attributes, responses, and attitudes that we had hoped for. They were great listeners, exhibited a great deal of patience, were open and transparent about the practical issues when they knew we were overstretching.

    To achieve what we did with a relatively small team was only made possible because of their guidance, expertise, and well-disciplined approach. I would have no hesitation endorsing the Working Party as an important consideration for anyone looking for a true partner when thinking about building a dream. 

    • Jeff Sher
    • CEO

    We engaged The Working Party to build our new Shopify website to overhaul both our customer’s shopping experience as well as our teams backend operating experience by creating a platform that was not only intuitive and simple to use, but also provided the detailed reporting and analytics we require.  TWP’s expertise in integrations with other apps and customisations ensured that they were able to deliver us a site that had all of the capabilities we needed plus options to future proof our business for accelerated growth.

    • Kate Save
    • CEO

    This is the 3rd time we have engaged The Working Party to work on the Bella Bodies and Bella Eco Brands which is a testament to their professionalism and quality of work. From the first meeting to final execution of our recent theme update our Account Manager (thank you Sarah!) kept us informed and on track. As a small business, working with The Working Party has been like having an expert on the team, their knowledge of Shopify and the eCommerce space has been invaluable. Launch day went off without a hitch which I’m sure is due to the diligence of The Working Party team in ensuring that all existing integrations and third party apps were carried across and that we had zero downtime for the website. If you sell on the Shopify platform or are considering a move to Shopify I can highly recommend The Working Party.

    • Paula Mackinlay
    • General Manager

    By charlotte had seen immense growth in the past decade on our original Shopify site and whilst it served its purpose, we had simply outgrown it. We needed something that reflected the brand and reasserted by charlotte as leaders in both the jewellery and ecommerce spaces.

    After having engaged with The Working Party for a prior project I was confident they would be the right partner to be execute our rebuild and our expectations were exceeded. Cal and the team captured the essence of by charlotte with ease and with their guidance and support we were able to deliver a digital experience we are incredibly proud of.

    Through the changes implemented structurally and with a migration that was handled with meticulous care, just 2 months post launch we are already seeing incredible performance results. We are now confident we are working with an agency who understands and can support the ambitious growth goals we are chasing.

    • Jessie Bourke
    • Head of eCommerce
    The Working Party has been exemplary at every stage of the process to update our online presence globally. From the detailed conception to the seamless delivery, their team has been in step with our requirements and their precise, efficient communication at each stage allowed us to feel confident throughout the project.

    As we look to set up the next phase of our digital evolution we're excited to continue working with The Working Party and what we can achieve together.

    • Gabe Knowles
    • Global Digital Director

    Cal, Jess and the team at The Working Party took the pain out of our transition from a Magento to Shopify website and we have not looked back since. They were easy to work with and very open to exploring ways to achieve a few non-standard requirements of ours. They continue to play a very important part of our online growth strategy and we would definitely recommend them to others seeking to establish a solid and reliable ecommerce platform with room to grow.

    • Annie Abbott
    • Director

    In perhaps one of our most ambitious projects to date we embarked on a transition to Shopify plus, and we found ourselves in a position where many couldn’t deliver. The Working Party came recommended with high regard to develop a new website reflective of our brand, taking the project from brief to launch in under 3 months. The Working Party provided a collaborative, exciting and refreshingly positive energy towards the project of creating a luxury online experience for Hardy Brothers. The team were aligned with our strategies and desires to make an immediate impact with our online business, and as a result we have seen exponential growth in traffic and positive response from new and existing clients.

    The professionalism, quality and genuine nature of the team alone is deserving of their accolades. As we continue to grow this aspect of our business we are sure The Working Party will be an integral part of this success.

    • Alexander Bishop 
    • Brand Manager

    Cal and his team came on board early in Honey Birdette's online journey and has helped us transform from barely having an online presence to becoming a global player, shipping to 100+ countries per year through three Shopify Storefronts.

    They have a dedicated and passionate team with expertise and knowledge in a wide range of areas which has made us feel safe in our decision making and enabled us to excel at a rapid rate.

    Their recommendations and advice have been fantastic when choosing third party agencies in a saturated industry.

    We have felt 100% supported, from our weekly WIP meetings to emergencies phone calls at awkward times of the day - they have really gone above and beyond and I would highly recommend them.

    • Charlotta Forslof
    • eCommerce Manager

    We chose to work with The Working Party, out of a selection of three, to build a new Shopify Plus store for our quickly growing brand. We were looking for a strong reliable team who could deliver a Shopify store that both looked amazing and easy to manage the changes and updates internally. This is absolutely what we achieved working together. 
    The teams knowledge of customer journey was invaluable to us, they offered advice and suggestions to rebuild our store from one with glitches previously to a seamless site. 
    We have since worked on additional enhancement projects with the team and continue to enjoy working with all the team and truly value Jess’ insight in to customer experience. We would highly recommend the team at The Working Party.

    • Tamara Mallick 
    • General Manager

    A reliable source introduced us to The Working Party (TWP) and from the beginning they transmitted high expertise, motivation and a clear understanding of our brand and technical requirements. For all of these reasons and because we are in a very similar time zone (Japan/Australia), we decided to start our collaboration with TWP. The project was well structured, the communication smooth and the execution very professional. All of the members involved in the project had previous relevant experience and could make valuable contributions and suggestions that were taken in consideration. This is what we look for when we choose our business partners and with TWP we believe we've found a partner for the long-term. We highly recommend TWP and look forward to continue working with them.

    David Canigueral - Founder & Managing Director

    We engaged The Working Party to help us on Shopify Plus where we had perhaps some of the most ambitious set of objectives anywhere in the world. To their great credit they did not shirk from the challenge, from either a willingness to tackle it, nor from poor, "hacky" execution. They integrated their team, their process and their thinking deeply into our internal team and provided creative and helpful suggestions on how we could push the platform to where we needed it to be without sacrificing the equally important need for a high quality, maintainable code foundation for the future.

    They are now an integral part of our Shopify journey and we look forward to working with them on future digital projects as we push the envelope further to deliver experiences that our customers will love.

    • Richard Murray
    • CEO

    Our experience with The Working Party has been nothing short of amazing. The work they do is seamless and always executed professionally. The quality of work, recommendations, advice and no mess around attitude is an asset to our business. The relationships we have with The Working Party are greatly valued and the fast execution of work is always greatly appreciated. Our only regret is that we didn't find The Working Party sooner. A top level agency always pushing for the best results, we wouldn't want to be anywhere else.

    • Casey Pearce
    • Online Director

    Cal and the team from the Working Party have been excellent. We couldn’t recommend them enough. They built a website which look great is and is well thought out in terms of functionality and features. Their knowledge of Shopify is excellent and they built clever work-arounds to maximise the use of the Shopify platform. They went above and beyond at every stage and focused on the finest of details to give us the best end product. We’re very happy with the final result and highly recommend them as a digital agency.

    • Nick Ash
    • General Manager

    The Working Party and KOOKAÏ share a collaborative, trusting and successful working relationship that spans several years, in which we’ve seen each other grow significantly. Their expert knowledge of the Shopify Platform and enthusiasm to share and apply this knowledge has been instrumental in the success of KOOKAÏ’s online business. The professionalism and reliability of the of the team and quality of their output is attested to not only by our experience working with them, but by Shopify Plus voting The Working Party as their #2 agency partner globally.

    • Libby Spiteri
    • eCommerce Manager

    After a series of failed attempts in finding the right partner for MESHKI's website redesign, we finally found The Working Party. Cal Wilson and the team explained the steps that they would take to bring MESHKI's website to the next level, which included objective-based planning, a strong focus on UX and a detailed discovery process that listened to our entire team and refined our requirements into something we're proud of. The team at The Working Party designed and built us an amazing Shopify Plus store that reflects our branding and highlights our social media roots, launched a dedicated storefront into the North American market, and have collaborated closely with our team as part of their Growth Programme.

    We gave a strict deadline for the completion of our initial website redesign to be completed during the COVID pandemic and Cal and the team were extremely efficient in producing the required result by the proposed deadline, with clear communication and close collaboration through a remote work setting. We have had very positive feedback following the launch of the site and have built a strong foundation that we can now continuously build upon in line with our growth plans in the coming years and we consider The Working Party an integral partner in our long-term growth strategy.

    • Natalie Khoei
    • Director

    We engaged The Working Party to help us transition from Magento to Shopify Plus (so pleased to have made this decision!).

    The Working Party guided us from initial design concept through to strategic functionality for international and domestic sales, along with a detailed and precise project execution plan that required a very tight deadline. The team at The Working Party provided a highly professional and supportive project management team that were able to communicate and translate technical information clearly to ‘non’ tech savvy creatives like ourselves.

    We look forward to a long term relationship with The Working Party.

    • Michelle Aznavorian 
    • CEO & Founder 

    Cal and the rest of the The Working Party team feel like an extension of our brand, bringing enterprise level expertise to our processes. They have such passion and drive to deliver the highest quality work and beautiful designs. When we discuss an idea or concept, TWP turns it into reality.

    TWP has been an absolute world class agency to work with. We tackled a huge project change with them, completely flipping our site just before the busiest days of ecommerce trade for the year, and we were so amazed to see it delivered under budget, ahead of deadline and with no errors.

    The Working Party took on a holistic business approach to our partnership. Nothing has been out of the question or too complex. Their industry knowledge of upcoming trends and of the Shopify Platform is second to none. Jessica and Adriano have made us feel so supported and available at the drop of a hat. We couldn't be happier with TWP and are so excited to see what else we can achieve together.

    • Chantel Brayley
    • Head of Marketing
    • Kaitlin Bakalar
    • Digital Marketing Coordinator

    We were extremely happy with our entire experience with The Working Party. Being a new business with high demand we really needed a team that could work from our limited guidance to fulfil our brand vision and build a website that could meet all our needs as we grow. We had just enough touch points without having to control the whole project, and the team was accomodating to all our needs.

    I would recommend the Team to anyone looking to upgrade their website.

    • Amy Hembrow
    • General Manager

    We firmly believe in quality over quantity when it comes to our small but powerful Shopify Plus Partner ecosystem. We look for partners that have strong Shopify Plus platform knowledge, but also who serve the current and future needs of our high growth, high volume merchants. With the Average Shopify Plus merchant growing at 126% YoY, it’s critical to ensure we have the right partners like The Working Party who can continue to accelerate this growth.

    Cal, Kelly and the team have been long standing Shopify Plus Partners and they have executed on a number of highly complex projects on our platform. The Working Party have a strong design focus and a reputation for delivering beautiful sites, as well as an impressive growth programme for ambitious, internationally focussed merchants.

    • Rhys Furner
    • Head of Partnerships and Sales Development (APAC)

    It’s been a pleasure working with The Working Party, they immediately hit the ground running with supporting our ecommerce business after taking over our site. Being Shopify Plus partners their experience in the industry ensures our objectives are always completed with best practice in mind. Our team has enjoying partnering with The Working Party and would highly recommend them to anyone. 

    • Nikki Campbell
    • Director

    We were thrilled with our experience with The Working Party. As an existing business facing high demand, we needed a team that could understand our brand vision and create a website to meet our evolving needs. With just the right amount of guidance, the team built a website that exceeded our expectations. Their expertise transformed our previous glitch-ridden site into a seamless experience for our customers. They were accommodating and knowledgeable, providing valuable insights into customer journey and enhancing our site's functionality.

    • Laura Yorke
    • eCommerce Manager

    We just wanted to give The Working Party (TWP) a big shout out for all the amazing work they have done with our website: thermomix.com.au

    Quite frankly, mid 2020 our website was a mess…it was glitchy, running slow, hard to find anything and our visitors were bouncing off it. We decided we needed a new agency, and fast.

    TWP jumped onboard and immediately got to work. They listened to our issues and understood our business and brand direction. They identified our immediate goals and also how to build strategy for the long term.

    In record time they crafted our custom Shopify liquid theme into a stunning, easy to use and fast loading site. Whilst being very much on-brand.

    Happy days.

    In hindsight, making the right decision made all the difference…connecting with TWP you can rest assured, your customers will love your new website and you'll be making more money while you sleep.

    • Craig Atkinson
    • Group Manager — E-Commerce

    The Working Party is undoubtedly one of the strongest and most experienced partners you can choose for your Shopify Plus project. Working together with them, re-platforming the online store from Commerce Cloud (Demandware) into Shopify Plus was a breeze. The project was managed very well, and the new site was launched on time without any hiccups. You are in very good hands with The Working Party, they understand your business, and they know their Shopify from A to Z.

    • Allan Vincentz
    • Head of eCommerce

    At Vic’s, we pivoted from a B2B to a B2C model, based on the Shopify platform in response to the COVID pandemic and the sudden shutdown of our supplier’s  restaurants and venues.
     Perishables are much more difficult to sell to consumers due to factors such as short shelf life, different lead times, logistical challenges of transportation in refrigerated vans and designated days of delivery for different items.

    We approached The Working Party in regards to a solution around these challenges to improve overall function and features of the website as well as a new and improved website UX, to give our customers the best online shopping journey possible.

    The Working Party was able to work effectively with the ever-changing scopes of a very fast growing company that constantly challenged the boundaries of Shopify’s limitations and found us answers that we assumed would not be possible within our platform.

    A big shout out to Jess and Nick who accommodated for all our incredibly complex requirements as well as Cal who worked with us to make sure the project was finalised efficiently.

    • Jay Seok
    • eCommerce Manager

    Vida Glow initiated a re-brand project with the purpose to transform the brand to a timeless international calibre. The ambitious project reimagined our brand positioning which translated to a new visual aesthetic across all touch points for the brand including packaging, advertising, social media, visual merchandising and e-commerce stores. In parallel, our online business was thriving and we planned to invest to grow international markets outside of Australia.

    After consideration of potential partners we chose to engage The Working Party to transform the aesthetic, functionality, and global consistency of our store to achieve a Lifestyle Commerce store filled with educational and lifestyle content.

    The Working Party’s expert knowledge of the Shopify platform really shone through in order to build custom elements that would set our website apart and establish a lifestyle commerce balance. They have a real passion for delivering beautiful designs which translate through to development.

    The partnership between The Working Party and Vida Glow has created something special where the sum of the teams on both sides challenged each other to produce a result that sets a new benchmark for the ingestible beauty category.

    • Kirsty Brown
    • Director of Marketing
    • David Holland
    • Ecommerce & CRM Manager

    The care and consistency of scoping out our new website build with Cal and the team was seamless, even prior to signing up which is a true credit to character and their core beliefs in helping others grow. As a business owner you want to trust someone to understand your vision as a whole and translate that to the screen. This was ultimately the case, from discovery sessions all the way through delivery, when called on The Working Party delivered the results we needed. However it wasn’t just the final piece that was of value, the expertise, as well as carefully formulated advice and guidance were so beneficial to guiding ourselves through to not only what we wanted but more so what we needed. Knowing that The Working Party has helped us grow is a tremendous feeling and I am truly grateful for the hard work from the team. Knowing that as we grow larger and require further expertise we have someone to call and guide us forward in the digital space is priceless.For everything else...there’s Mastercard.

    • Fred Seoud
    • General Manager

    As a start-up DTC eCommerce brand YORA Skin Science (YORA) was hyper aware that the selection and implementation of its eCommerce website and associated systems would be critical to its success. It had to be done right and done right the first time.

    After careful consideration of potential partners, YORA selected The Working Party (TWP) to scope, build and deliver a Shopify Plus backed eCommerce platform and there is no doubt they were the perfect partner, as they over delivered on our expectations at every turn.

    It almost goes without saying that they have all bases covered when it comes to design, development and optimisation on the Shopify Plus platform. They’re pros and a safe pair of hands. I’m yet to find a unique requirement that they cannot accommodate or a problem that they cannot solve, despite throwing more than a few curveballs!

    Capabilities and expertise aside, what YORA equally love about TWP is that our relationship is more than just a commercial one. We’re partners and friends and it’s such a pleasure to work with the TWP team. They’re ever dependable and always there for us; nothing is too much hassle or trouble – and that is a rare find.

    • Phil Anderson
    • Head of Digital and eCommerce

    One of The Working Party’s defining attributes is their willingness to attempt anything we throw at them. No brief, feature, or request is ever pushed aside or rejected.

    Cal and the team ask as many questions as possible to understand our needs and even make recommendations for future possibilities. We've found the Working Party really make an effort to explore and develop the best possible approach for their client.

    Whenever there has been an occasional last-minute emergency, the team has given us great support and adapted to every situation. We've had a solid working relationship with The Working Party so far and look forward to developing future projects together.

    • Kane Sala
    • General Manager

    We have been incredibly pleased with the output The Working Party has produced for us, from the beginning, the team hit the ground running and was able to provide us with brand relevant suggestions to optimise our site. With an incredible amount of industry knowledge, the team at TWP have given depth to the knowledge of our e-commerce team and have offered incredible support alongside of their consistent strategy improvements.

    • Candice Rose-O'rouke & Karla Rose
    • Founders