Client Success Manager

Direct applicants only

The Working Party are seeking to hire a Client Success Manager to deliver outstanding service to our well known roster of clients. You'll work closely with our team of expert strategists, designers and developers to execute imrovements that deliver commercial outcomes and measurable success.

Location
24 Liddiard St, Hawthorn VIC 3122 

Type of employment
Full time

About the role

Previous types of work experience that would suit the role include eCommerce / Online Manager, Account Managers from agency or brand side, eCommerce Strategist, Digital Marketing for eCommerce brands. Experience working with Shopify, or in the fashion, beauty and lifestyle sectors is desirable.

The day to day:

  • Ownership of high-quality relationships with clients, our multidisciplinary team and other stakeholders and partners.
  • Be the first point of contact and knowledge holder for your portfolio of projects and brands.
  • Collaborate with the Business Development Managers and Strategists to define, plan and execute projects.
  • Run project tasks though each sprint and update the team each morning at stand up.
  • Follow our unique, documented production framework – identify opportunities for improvement and raise these though the appropriate channel.
  • Manage allocated budgets for each project, and delivery timelines.
  • Update the management team with detailed project reports and portfolio update weekly.

About you

  • You’ll be highly organised, already using a task management system to capture and prioritise tasks. You understand that working in a reactive way to email or other inputs is not effective.
  • Your communication skills are naturally clear and precise. You deliver on your word.
  • You’ll have had some exposure to budget management and financial accountability.
  • You’ll have had some exposure to project planning, scope writing and functional spec development.
  • You’ll have had some exposure to sales or business development activities.
  • You have a high level of skill and ability when it comes to calendar and meeting management. You understand the value in setting agendas, allocating preparation time and post meeting time to capture, allocate and prioritise tasks.
  • You’ll have a high level of proficiency in one or more of the many project management tools on the market and in other tools such as excel, slack, keynote, GA etc. Where you have identified a skill gap you are or have engaged in learning to improve in that area.
  • You have an understanding of eCommerce trends and best practice within the industry. You’re also keen to expand this knowledge though both on the job and self-directed learning.
  • Finally, you’ll be comfortable taking accountability for your decisions and actions. We value honesty, integrity, curiosity, collaboration and believe we achieve the best outcomes when working as a team.

Job benefits and perks

  • Professional development support and training
  • A MacBook Pro and Apple accessories
  • Lots of internal education from your colleagues & external education from industry experts
  • Teammates based in Melbourne, Sydney, Perth, Adelaide & Auckland
  • Lots of internal education from your colleagues & external education from industry experts
  • Competitive salary with scheduled annual reviews
  • Most likely some new friends

About The Working Party

We design and build best-in-class eCommerce websites on Shopify Plus for retailers with complex technical requirements, who value brand and seek rapid growth through innovation. Our clients are market leaders — pushing boundaries and capitalising on opportunity at home and abroad.

We built the first Shopify Plus site in Australia and have been leading eCommerce development on Shopify Plus in the region since with clients including JB Hi-Fi and KOOKAÏ.

If you're keen to learn more or think this sounds like you, please shoot though your application.

Direct applicants only, no recruiters.

From the studio

1 / 5

“It's a supportive team where everyone helps each other and it's encouraged. There's a culture of learning and growing our individual skills, while appreciating each others strengths.”

Geoff - Front End Developer

Let’s work together
Apply here

Required
Required
Required
Required